Terms and Conditions

1. Introduction 

These Terms and Conditions govern the use of our website and services. By using our website or booking a service, you agree to these Terms.

2. Services Provided 

We offer domestic and commercial cleaning services. Specific service details, pricing, and availability will be agreed upon at the time of booking.

3. Bookings and Payments

    •    Bookings must be made via our website, email, or phone.

    •    Full payment is required in advance to secure your appointment.

    •    We accept payments via bank transfer.

4. Cancellations and Rescheduling

    •    Cancellations made less than 24 hours in advance are non-refundable.

    •    Rescheduling can be done up to 24 hours before your appointment, subject to availability.

5. Access to Property

    •    Clients must ensure our cleaners have access to the property at the agreed time.

    •    If access is not granted, the session will be considered a no-show and is non-refundable.

6. Health and Safety

    •    Our staff are trained to work safely and respectfully within client premises.

    •    Clients must inform us of any health risks or hazards at the property before the service.

7. Liability

    •    We are insured for public liability.

    •    We are not liable for pre-existing damage or for damage caused by incorrect information provided by the client.

8. Complaints and Feedback

    •    Any complaints must be reported within 24 hours of the service.

    •    We welcome all feedback and aim to resolve issues promptly and fairly.

9. Changes to Terms

    •    We reserve the right to update these terms at any time.

10. Governing Law

    •    These terms are governed by the laws of England and Wales